Refund & Cancellation Policy

• Within 48 hours of order confirmation: You may cancel your order and receive a full refund of any advance payment, provided manufacturing has not yet commenced.
• After 48 hours / manufacturing started: If production has already begun, the order cannot be fully cancelled. Cancellation charges will apply based on the extent of work completed and materials consumed.
• Custom orders: Products built to your specific dimensions, design, or layout requirements are non-cancellable once manufacturing has started, as these units cannot be repurposed for other customers.

• A minimum advance of 40–50% of the total order value is required before we begin manufacturing.
• The advance payment confirms your order and reserves your production slot.
• The remaining balance must be paid before or at the time of dispatch/delivery.
• Failure to pay the balance within the agreed timeline may result in the order being put on hold or cancelled, with applicable deductions.

You may be eligible for a refund in the following situations:

• The order is cancelled within 48 hours and no manufacturing has begun.
• We are unable to fulfil your order due to production constraints or material unavailability (full refund).
• The delivered product has significant defects that were not caused during unloading or installation at your site.

Refunds will not be provided in the following cases:

• Cancellation of custom-built units after manufacturing has started.
• Delays caused by factors outside our control — such as natural disasters, transportation strikes, government restrictions, or site-related issues on your end.
• Damage caused during unloading, installation, or usage after delivery.
• Minor colour, texture, or dimensional variations that are within standard manufacturing tolerances.
• Rental deposits that have been utilised against rental charges or damages.

• Once a refund is approved, it will be processed within 10–15 business days.
• Refunds will be credited to the same bank account or payment method used for the original transaction.
• We will notify you via email or phone once the refund has been initiated.

If you receive a product that is damaged or has manufacturing defects:

• Notify us within 48 hours of delivery with photographs and a clear description of the issue.
• Our quality team will review the complaint and respond within 3 business days.
• If the damage occurred during transit and is confirmed by our team, we will either repair the unit at no cost, replace the affected components, or offer an appropriate compensation.
• Damage caused after delivery — during unloading, installation, or usage — is not covered under this policy.

• Rental bookings can be cancelled up to 7 days before the scheduled delivery date for a full refund of the security deposit.
• Cancellations within 7 days of delivery may attract a partial deduction from the deposit.
• Early return of rented units will not result in a pro-rata refund of rental charges unless agreed in writing beforehand.

To initiate a cancellation or refund request, contact us through any of the following channels:

• Email us at [email protected] with your order details.
• Call us at +91 9731897976 or +91 90199 10931.
• Message us on WhatsApp with your order reference number.

Please include your order number, the reason for cancellation, and any supporting documents or photos.

If there is a disagreement regarding a refund or cancellation, both parties agree to resolve the matter through direct discussion first. If that does not lead to a resolution, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be Krishnagiri, Tamil Nadu, India.

This Refund & Cancellation Policy is governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Krishnagiri, Tamil Nadu.